TERMS & CONDITIONS
Your order with Emblazon starts when your mockups have been approved, and we have all information required to complete your order (all artwork, correct quantities and styles, and correct in-hands date).
Delay in receipt of ANY of this info could result in production delays. Our standard turnaround time is 7 - 10 business days. Complex orders/add-ons may increase turnaround, and you will be notified ahead of time. Delay in approval of mockups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turnaround on some orders.
If you have a deadline for your order, it is important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a due date until after your order has been processed, we may not be able to accommodate your request. Any circumstances out of Emblazon's control (i.e., weather delays, shipping errors by the supplier, etc.) may also require more time and will not factor into the initial turnaround time estimate.
Common minimums for Emblazon are listed below:
Screen Printing, 1-3 colors: 24 Pieces Minimum
Screen Printing, 4-6 Ink Colors: 48 Pieces Minimum
Any Order With Unique Finishings: 48 Pieces Minimum
DTG Printing: 6 pieces minimum
Direct-Embroidered Caps & Apparel: 6 pieces minimum
Embroidered Patches: 50 pieces minimum
If you have any questions about our minimums that we didn’t answer in the information above, please contact us.
Printing can only be as good as the artwork. Emblazon will not be responsible for poor quality printing due to low-quality provided artwork. This is especially important in DTG and sublimation printing. Feel free to contact us with any questions. We offer design services at the hourly rate of $60, billed in half-hour increments.
If your design requires specific brand colors, PMS (Pantone) matching is available for an additional cost. If you do not provide PMS colors, we will pick them for you using our standard ink colors & we only guarantee a close approximation.
Art Approval | Order Proofing
You must approve all artwork via a digital mock-up through email. You are responsible for design accuracy. Please check artwork and quotes for correct spelling, color, sizes ordered, placement of the art and accuracy of artwork. It is critical to look at every detail of the mockup, as this is how your garments will print. Emblazon will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could incur additional expenses. We start on your production quickly-- any delays in the approval process longer than 24 hours after receipt of the mockup will cause production delays.
We don’t charge setup fees (aka screen fees) for standard projects. Please note that by default, like the rest of the industry, we will use the same set of screens per design ordered; that is, the graphic will print the same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for various item sizes (say, Youth Mediums versus Adult 3XLs) , please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums, charged accordingly. We're happy to provide max imprint dimensions for you to keep in mind when ordering.
Out of Stock Items
Emblazon is not responsible for items that fall out of stock between quoting and order placement. Until your order is placed, we cannot guarantee an item's availability. If items are out of stock, we will provide you with close alternative options.
Although Emblazon has excellent equipment and talent, inconsistencies may occur in registration and ink coverage when printing on the zipper, pockets or any other uneven surfaces. Emblazon will not be responsible for these inconsistencies.
Measurements When Printing
Even though Emblazon's printers have over six years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as we load each garment onto the platen by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. We will not consider this measurement a misprint and Emblazon will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after you place it may delay your order, even if you have paid a rush fee and/or have given us a required date. It is crucial that you do not place your order until you are confident that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, and changes become costly and time-consuming.
Example: Acme places an order for one hundred Anvil #980 shirts in Black. Emblazon then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on one hundred Anvil #980 White tees. Emblazon has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Cancellations & Restocking Fees
After you place an order, cancellations made after the order has been placed will be subject to a 20% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printing, finishings applied) has begun on the order.
Emblazon will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with a rush order.
If you have a deadline for your order, it is essential that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us of a due date until after your order has been placed and begun moving through our system, we may not be able to accommodate your request. Any circumstances out of Emblazon's control (i.e., weather delays, shipping errors by the supplier, etc.) may also require more time and will not factor into the initial turnaround time estimate.
Like you, we also like to spend the holidays with our families and friends! For that reason, we will close for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:
New Year’s Day
The Day After Thanksgiving
The Day After Christmas
New Year’s Eve
Under-Runs & Spoilage
Due to the nature of this business, Emblazon will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% of jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Emblazon will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Emblazon is only responsible for the $7.50 you would have paid for the shirt).
There will be a $30.00 returned check fee.
Emblazon is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after its initial manufacturing period. Re-dying is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow 72 hours from the time you receive the goods to notify us of any issues with the order. Emblazon will not be responsible for errors with your order if not notified within 72 hours of receiving the goods. Emblazon will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Emblazon does quality checks on the garments, the final quality assurance check will lie in your hands.
Claims & Reprints
We go to great lengths to try and ensure that every order that leaves our facility is correct. All of our customers are greatly valued, regardless of order size, and we want you to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. You must submit all claims within 72 hours of the date of delivery. Please email Kayla at the below address to submit your claim. If Emblazon is responsible for any errors in your order, we gladly accept responsibility for the issues and will reprint the shirts printed in error, or offer a refund of misprinted items in certain cases. We will gladly reprint any production errors that exceed the industry-standard spoilage rate. We will require that you deliver the misprinted shirts back to the shop. Emblazon will not be responsible for any shirts sold or given away before returning the order.
Example: If you order 100 shirts and you have sold 15 but then you discover a print defect, and you return only 85 shirts to Emblazon, we are only responsible for the reprinting of the remaining 85 shirts.
We are not responsible for garments with contract jobs, as we are when we are providing garments. Please bring a few extras. Though we're pretty darn talented, mistakes happen and we are not able to replace garments in these rare events.